Privacy Policy

1. Introduction

CruiseIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered car search platform at cruiseiq.ai and related services.

2. Information We Collect

Information You Provide

• Account information: name, email address, phone number
• Search preferences: vehicle type, budget, location, and other car search criteria
• Chat conversations with our AI assistant
• Payment information when purchasing concierge services (processed securely by Stripe)
• Communications you send to us, including feedback and support requests

Information Collected Automatically

• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, features used, search queries, time spent
• Location data: approximate location based on IP address or location you provide
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and improve our AI-powered car search experience
• Personalize search results and recommendations based on your preferences
• Process transactions for concierge services
• Send you notifications about price drops, new listings, and service updates
• Communicate with you about your account, requests, and customer support
• Analyze usage patterns to improve our platform and AI models
• Protect against fraud, abuse, and unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Stripe (payments), email/SMS services for notifications, cloud hosting providers
• Dealerships: When you use our concierge service, we share relevant search criteria and preferences with dealerships to negotiate on your behalf
• Analytics providers: We use analytics tools to understand how our service is used
• Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication with httpOnly cookies, and encrypted storage. Payment information is handled entirely by Stripe and never stored on our servers.

6. Your Rights and Choices

• Access and update: You can view and update your account information in your profile settings
• Delete your account: Contact us at support@cruiseiq.ai to request account deletion
• Opt out of notifications: Manage your notification preferences in settings
• Cookie preferences: You can control cookies through your browser settings

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Chat history and search data may be retained to improve our AI models. You may request deletion of your data at any time by contacting us.

8. Children's Privacy

CruiseIQ is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of CruiseIQ after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@cruiseiq.ai
Website: cruiseiq.ai